Privacy Policy

1. Who Are We and How Does This Policy Apply?

This Privacy Policy applies to Transwest Fuels Pty Ltd (ABN 74 161 266 664) (referred to in this policy as "Transwest Fuels", "we", "our", or "us").

Your privacy is highly important to us. We are committed to handling your personal information responsibly and in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the "Privacy Act").

This policy outlines how we manage the personal information we collect and hold about our customers, potential customers, job applicants, suppliers, and visitors to our websites or physical sites.

Throughout this policy, "personal information" means information or an opinion relating to an identified individual, or an individual who is reasonably identifiable.

2. How Do We Collect Personal Information?

The main way Transwest Fuels collects personal information is directly from you. This generally happens when you:

• ▸Complete paper-based or electronic account application forms.
• ▸Interact with us in face-to-face meetings or contact our customer service teams by phone or email.
• ▸Visit our website or place orders through our online portals.
• ▸Attend our physical premises, commercial yards, or retail sites where security video surveillance (CCTV) is operational.

We may also collect personal information about you from third parties, such as:

• ▸Publicly available sources or registers.
• ▸Credit reporting bodies (if you apply for a commercial credit account).
• ▸Your employer or authorized representatives (e.g., if you are a nominated driver or user under a corporate fuel account).
• ▸Recruitment agencies or previous employers (for job applicants).

3. What Information Do We Collect and Why?

The types of personal information we collect depend entirely on your relationship with Transwest Fuels:

4. How Do We Use and Disclose Your Information?

Transwest Fuels does not sell or rent your personal information. We only use or disclose your information for the primary purpose for which it was collected, a related secondary purpose you would reasonably expect, or as otherwise permitted by law.

Common disclosures include sharing information with:

• ▸Service Providers: Third-party contractors who assist us in operating our business (e.g., IT and cloud hosting providers, mail houses, payment processors, delivery/logistics contractors).
• ▸Credit Reporting & Debt Collection: Credit reporting bodies if you fail to meet payment terms, or collection agencies if commercial accounts default.
• ▸Professional Advisors: Our legal, financial, or insurance advisors.
• ▸Law Enforcement: Government or regulatory bodies where required or authorized by law (e.g., investigating drive-offs or safety incidents via CCTV).

5. Cross-Border Data Disclosures

We generally store and process your personal information within Australia. However, some of our third-party technology service providers (such as cloud storage providers) may host or process data overseas.

Where data is accessed or transferred internationally, we take reasonable steps to ensure that the recipient handles your personal information in a manner consistent with the Australian Privacy Principles.

6. Data Security and Storage

We hold personal information in a mix of secure electronic databases and protected physical files. Transwest Fuels takes all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure.

Security measures include password protections, access privileges, secure physical filing cabinets, and encryption where appropriate. When personal information is no longer required, we securely destroy or permanently de-identify it.

7. Accessing and Correcting Your Information

You have a right to request access to the personal information Transwest Fuels holds about you, and to request that we correct it if it is inaccurate, out of date, incomplete, or misleading.

To protect your privacy, we will require you to verify your identity before granting access or making corrections. You can make a request by contacting our Privacy Officer using the details in Section 9.

8. Making a Complaint

If you believe that Transwest Fuels has breached the Australian Privacy Principles or mishandled your personal information, you can lodge a written complaint with our Privacy Officer.

We will investigate your complaint promptly and provide a written response, typically within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us